Cloud Kinetix
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Healthcare Technology

AI-Powered Healthcare Platform Transformation

A technology company serving the autism and intellectual-disability care community ran scheduling that took three to five days per client, across care teams whose records lived in separate systems. We built the end-to-end platform: scheduling that resolves in minutes across more than forty variables, a unified clinical workflow, and the compliance posture a regulated healthcare platform has to carry.

45,000+ clients and 47,000+ practitioners, processing 95,000+ sessions annually

90%

Less scheduling time

47K+

Practitioners enabled

45K+

Clients served

40+

Scheduling variables

The challenge

Three to five days to schedule one client
Manual coordination against clinical requirements, practitioner skills and logistics, repeated per client.
Care coordination split across systems
Stakeholders in a single client’s care worked from separate records, with no shared view of the plan.
Regulated from day one
HIPAA and SOC 2 obligations applied to the platform as a whole, not to a phase of it, so compliance had to be designed in rather than added.
Growth outpacing the platform
Demand was rising faster than a manually-coordinated operation could absorb.
No data to optimize against
Care delivery generated no structured signal, so nothing could be measured or improved systematically.

How we approached it

  1. 1Scheduling
  2. 2Clinical platform
  3. 3Security and compliance
An ongoing partnership rather than a fixed-length engagement, so the three streams above are capability areas rather than a sequence with an end date. The scheduling work had to land first — it was the constraint everything else queued behind.
  1. 1

    Scheduling

    Collapse the three-to-five-day cycle into an optimization problem.

    • Optimizes across 40+ variables including practitioner skills, client needs and logistics
    • Six-month forward planning
    • Real-time rescheduling and re-optimization
  2. 2

    Clinical platform

    Give the care team one workflow instead of several systems.

    • Unified workflow for treatment operations
    • Automated session documentation
    • Revenue cycle management integration
    • Clinical decision support
  3. 3

    Security and compliance

    Carry the obligations a regulated platform cannot defer.

    • HIPAA-compliant infrastructure
    • SOC 2 Type 2 certification achieved
    • End-to-end encryption
    • Continuous monitoring

How it was built

Used by

  • Progressive web application
  • Cross-platform mobile apps
  • Administrative tooling

Microservices platform with AI/ML scheduling and clinical services behind an API gateway

Connects to

  • Revenue cycle management
  • Clinical decision support
  • Predictive analytics
API-first throughout. The surfaces are consumers of the same services, which is why the platform scaled to multiple states without a rewrite.
Microservices
Independently deployable services, so a change to scheduling does not require redeploying clinical documentation.
API-first
Every capability is exposed as an interface, which is what made later ecosystem integrations possible without reopening the core.
Hybrid cloud
Deployed across two cloud providers rather than one, and built to absorb an order-of-magnitude increase in load.
Layered security
Encryption end to end with continuous monitoring — no security breach to date.

Technology stack

MicroservicesContainerised deploymentCustom AI/ML modelsHybrid cloudProgressive web appCross-platform mobileContinuous security monitoring

What it delivered

Operational

90% reduction in scheduling time
From three-to-five days per client to minutes.
99.9% platform uptime
Against a service clinicians depend on during care delivery.
Fully automated deployment
The release pipeline requires no manual step.
Sub-second response at scale
Held as the platform grew, not measured on an empty system.

Scale

45,000+ clients served
People receiving care through the platform.
47,000+ practitioners enabled
Clinicians delivering that care.
95,000+ sessions annually
Processed through the platform.
Multi-state expansion
Growth the previous operation could not have absorbed.

Compliance

SOC 2 Type 2 certified
Achieved on the platform as built.
HIPAA-compliant infrastructure
Designed in rather than retrofitted.
Zero security breaches to date
Across the life of the platform.

While others deliver consulting, we deliver working solutions.

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